Privacy Policy

Privacy Policy

Mutasya Solutions Ltd is committed to protecting our customers’ privacy. We do not share, sell or otherwise disclose information about our customers to any other party except as set forth in this Privacy Policy. This Privacy Policy applies only to www.mutasya.co.ke and describes how Mutasya Solutions Ltd (“mutasya.co.ke”, “Mutasya Solutions Ltd”, “we”, “us”, “our”) collects and uses the information you provide on our site. It also describes the choices available to you regarding our use of the information you provide to our site, and how you can access and update this information. The terms “we”, “our”, and “us” in this Privacy Policy refer to Mutasya Solutions Ltd and its affiliates.

 

Information Collection

 

Mutasya Solutions Ltd is the sole owner of the information collected on www.mutasya.co.ke. We collect information from our users at several different points on our site. We use this information to fulfill your order, send you requested product or service information, respond to customer service requests, send you marketing communications, administer contests, surveys, or sweepstakes you may have entered, and improve the customer experience while on our site. We reserve the right to disclose information about you as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process. We may purchase additional data about our customers from third party sources and combine it with the information we have already collected in order to assist us with our marketing activities.

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Mutasya Solutions Ltd does not store this information after sending this one-time email.

Registration

In order to use our site, a user must first complete the registration form. During registration a user is required to give a name and email address. We use this information to contact the user about our services even if they have not placed an order.  We also collect credit card information if a user places an order on the site.

Communications from the Site

Special Offers and Updates: Established members will occasionally receive information on products, services, special deals via email offers or direct mail. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If you do not wish to receive future emails, please see the Choice/Opt-out section below.

Customer Service

We communicate with users on a regular basis to provide requested services. Both our production and customer service staff use email and phone information to communicate with customers about issues pertaining to their orders.

Social Media

Our site includes social media features such as Facebook “Like” and “Share This” buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Blog and Testimonials

Our site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. For testimonials, we obtain the customer’s consent prior to posting their name along with their testimonial. We are not responsible for the personally identifiable information you choose to submit through testimonials. If you wish to update or delete your testimonial, you can contact us via one of the methods listed below.

Cookies and Other Technologies

A cookie is a small data text file that our server sends to your computer and that your computer sends back to us each time you visit our website.  Cookies are used by Mutasya Solutions Ltd in order to uniquely identify users, associate user files with orders and to enable the shopping basket. You can disable and/or delete cookies by controlling your browser settings. If you do disable cookies, our site will not recognize you, and you may not have access to all portions of the website.
In addition, we and our partners use technologies similar to cookies to analyze trends, administer the website, track users’ movements around the site, and to gather demographic information about our user base as a whole.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the Choice/Opt-out Section below.

Log Files

 

Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.

Security

 

We are committed to protecting your information. Security measures are in place on this site to protect against the loss, misuse and alteration of the information under our control. We offer industry-standard security measures available through your web browser. When you are on this site, the sensitive information you provide such as credit card and financial information is encrypted with secure socket layer (SSL) technology and scrambled en route and decoded once it reaches us. Please remember that email, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send sensitive information such as credit card or account numbers to us via an unsecured email message.

Information Disclosure and Your Choices

 

We use parcel and courier companies to deliver orders, an email service provider to submit email communications to you on our behalf, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We may selectively share customer information, including names and mailing addresses, with reputable third parties and organizations whose products and services we think may interest you if the customer information is independently obtained by us (that is, if the information is received from sources other than your financial institution). We may share your information with such third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can market their products and services to you. If you do not want us to share your personal information with these companies, contact us as described below.

In some cases, we may use third-party service providers to assist in providing you with customer service, fulfilling your requested service and you agree that we may release information about you to them for these purposes. When we engage third-party suppliers, they are only provided the information required to perform those services, such as order fulfillment, payment processing, or fulfilling subscription services. They are expected to abide by their contractual obligations when conducting work for us and are prohibited from using your information for any other purpose.

We provide you with the opportunity to opt out of receiving unsolicited marketing as a result of your transaction with us. If you no longer wish to receive special offers or promotional communications from us, you may edit your Account Profile or follow the unsubscribe instructions included in each communication. You may also express your optout choices by contacting our customer service, as described below.

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We reserve the right to disclose information about you as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, legal process served on our company. If we are involved in a merger, acquisition, dissolution or sale of all or a portion of its assets, we reserve the right to transfer your personal information. You will be notified via email and/or with our Notification of Changes section of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

Choice/Opt-out

 

Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for information. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email, emailing us at optout@mutasya.co.ke or by following the unsubscribe instructions within the email.

 

Links

 

Our site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this site.

Notification of Changes

 

If we change our Privacy Policy, we will post those changes to this Privacy Policy on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Policy under which the information was collected. If we are going to use personal information in a manner different from that stated at the time of collection, we will post a prominent notice on our site notifying users prior to the change becoming effective.

If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

Access to Correct/Update/Deactivate

 

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or request that it be deleted/deactivated by accessing your mutasya solutions ltd account or by contacting us at the address listed in the Contact Information section.  We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Contact Information

If you have any questions or suggestions regarding our Privacy Policy, please contact us at info@mutasya.co.ke. For all other requests, please contact us at: Customer Service Eastleigh 11th 

Effective Date: 1/07/2020

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.